Delivery and Refunds

1. Transaction guide: order steps

1. After logging in, choose a package in the credit panel; the package name, the amount and the number of credits are shown before the payment step.
2. Payment options are shown in the credit panel after you log in. If no online payment method is active, you leave a credit request in the same panel; our team will send you the payment details.
3. Your credits are loaded after your payment has been checked.
4. Credits are deducted when you start a job; the cost and your balance are shown before the job.

2. Correcting an error in an order

• You can choose a different package before paying; no credits are loaded for an order whose payment has not been confirmed.
• If there is a mistake in your request or order, you can ask for it to be corrected by writing in your request in the Support & Requests tab.

3. Delivery (digital)

• Delivery is digital: when the job is complete, the output file is downloaded from the panel in your account; no product is shipped.
• Checksum correction is a separate service and is not added automatically to a coding delivery.

4. Credit refund

• If even one of the operations you selected cannot be applied, the file is not delivered and the credit used is refunded.
• The credits deducted for a job that cannot be delivered are returned to your account as credits; a job is refunded once.
• Credits depend on the package you bought; every deduction and every refund is written to the credit ledger and can be followed from your account.

5. Right of withdrawal and refunds